Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

At Sheniko, we are dedicated to protecting your personal information and respecting your privacy rights. This Privacy Policy outlines the information we collect, how it is used, and the measures we take to protect your personal information when you visit our website, www.sheniko.com (the "Website").

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, we recommend that you do not use our Website.

1. Information We Collect

We collect two main types of information when you visit our website:

  1. Personal Information: This includes any information that identifies you personally, such as:

    • Name
    • Email address
    • Phone number
    • Shipping address
    • Payment information (credit/debit card number, billing address, etc.)

  2. Non-Personal Information: This refers to data that does not identify you directly but helps us to improve our website and understand how users interact with it. This may include:

    • Browser type and version
    • IP address
    • Pages visited, time spent on the site, and referring/exit pages
    • Device type (e.g., desktop, mobile)
    • Cookies (as explained in the section below)

We collect this information in various ways, including when you fill out a form, make a purchase, sign up for our newsletter, or simply browse our Website.

2. How We Use Your Information

We use the personal and non-personal information we collect for the following purposes:

  1. To Provide and Improve Our Services:

    • To process and fulfill your orders, including delivering the products you purchase.
    • To customize your shopping experience and offer personalized product recommendations.
    • To improve the performance and functionality of our Website, ensuring a smoother user experience.

  2. Customer Support:

    • To respond to inquiries or customer service requests.
    • To provide support for issues related to orders, returns, exchanges, or shipping.

  3. Marketing Communications:

    • To send promotional emails or newsletters about new products, sales, and special offers, if you have opted-in to receive them.
    • To notify you about updates or changes to our services.

  4. Legal Compliance:

    • To comply with applicable laws, regulations, or legal processes (such as responding to subpoenas, court orders, or other legal processes).

We will not use your personal information for purposes other than those outlined in this Privacy Policy unless we have obtained your explicit consent.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as pixels, web beacons, and JavaScript) to enhance your experience on our Website. Cookies are small data files stored on your device that allow us to remember your preferences and actions over time.

We use cookies for the following purposes:

  • To remember your login details and settings
  • To track your browsing activity to personalize content and ads
  • To analyze trends and monitor site performance
  • To remember items in your shopping cart

You have the option to disable cookies through your browser settings. However, please note that some features of our Website may not function properly if you choose to do so.

4. How We Protect Your Information

We take reasonable and necessary measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption technologies (e.g., SSL), secure payment processing, and the use of firewalls.

Despite our efforts, no security system is completely foolproof. We cannot guarantee the absolute security of your personal data, but we strive to take appropriate security measures to minimize risks.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  1. Service Providers: We may share your personal information with trusted third-party vendors who assist us in operating our Website, processing payments, delivering products, or providing customer service. These providers are obligated to keep your information confidential and use it only for the purpose for which it was shared.

  2. Business Transfers: If Sheniko undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Website if your personal information is transferred.

  3. Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests (e.g., a subpoena, court order, or government inquiry).

6. Your Rights Regarding Your Data

Under data protection laws, you have certain rights regarding your personal information. These rights include:

  1. Right to Access: You can request access to the personal information we hold about you and receive a copy of that information.

  2. Right to Correct: You can request corrections to any inaccurate or incomplete personal information we hold about you.

  3. Right to Delete: You can request that we delete your personal information, subject to certain legal or contractual restrictions.

  4. Right to Withdraw Consent: If we are relying on your consent to process your personal data, you can withdraw that consent at any time.

  5. Right to Object: You have the right to object to certain uses of your data, including for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe, as required by law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Once we no longer need your personal information, we will securely delete or anonymize it.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or to improve transparency. Any changes will be posted on this page with an updated effective date.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at:

  • Email: support@sheniko.com
  • Phone: [+8618520027757]
  • Address: [Room 207, No. 319 Zhongcheng Road, Tianhe District, Guangzhou, Guangdong Province, China.]

Thank you for trusting Sheniko with your personal information. We are committed to providing you with a safe, secure, and enjoyable online shopping experience.