Shipping Policy

Effective Date: January 1, 2025

At Sheniko, we aim to provide the best customer experience by offering fast, reliable shipping for all orders. This Shipping Policy outlines the details of our shipping process, including shipping methods, costs, timelines, and other important information. By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy.

1. Order Processing Time

All orders placed on www.sheniko.com are processed and shipped from our warehouse located in [insert location]. Once your order is confirmed, our team will begin preparing it for shipment.

  • Order Confirmation: After placing your order, you will receive an email confirming your purchase. This email will contain your order number and details about your items.
  • Processing Time: Orders are typically processed within 1–2 business days from the time of purchase, excluding weekends and holidays. During high-demand periods, such as holidays or special promotions, processing times may take a bit longer.

Please note that processing time does not include the time it takes for your package to be shipped and delivered.

2. Shipping Methods and Costs

We offer various shipping methods to cater to different customer needs. Shipping costs are calculated based on the weight of the items in your order, the destination, and the shipping method you choose.

  • International Shipping: We also ship internationally to select countries. Shipping times for international orders can vary, and delivery may take anywhere from 7 to 21 business days, depending on the destination and the customs processing involved. International shipping costs are based on the weight of the order and the delivery location.

  • Free Shipping: We offer free standard shipping for domestic orders over [insert amount, e.g., $50]. This offer applies only to certain countries, so please check the specific terms for your location. Free shipping is not available on expedited or international shipping orders.

3. Shipping Locations

We ship to most locations globally. Please note that there may be certain restrictions on shipping to specific countries due to local regulations or customs policies. If we are unable to ship to your location, we will notify you as soon as possible and provide a full refund for the undelivered items.

4. Delivery Timeframe

While we strive to meet the estimated delivery times, please understand that delays may occur due to factors beyond our control, such as:

  • Weather conditions
  • Carrier delays
  • Customs processing (for international shipments)
  • Holidays or peak shopping periods

Once your order is dispatched, we will provide you with a tracking number, allowing you to monitor your package’s journey and estimated arrival date. You can check the status of your order using the tracking link provided.

5. Tracking Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the progress of your shipment on the respective carrier’s website. We work with several trusted carriers to deliver your order, and the tracking number will direct you to the correct carrier’s website.

Please note that it may take up to 24 hours for tracking information to update once the package has been shipped.

6. Address Accuracy

To ensure the smooth and timely delivery of your order, please make sure to provide accurate and complete shipping information at checkout. This includes your full name, correct shipping address, and contact information. Sheniko is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

If you realize that you made an error in your address after submitting your order, please contact our customer service team immediately. We may be able to make changes to your order if it hasn’t been shipped yet. However, once the order has been processed and dispatched, we are unable to modify the shipping address.

7. Customs and Import Taxes (International Orders)

For international shipments, please note that customs duties, taxes, and fees may be applied when the package reaches your country. These charges are the responsibility of the customer. Sheniko does not cover customs duties or taxes, and we cannot predict what these charges might be.

Customs policies and import taxes vary by country. We recommend that you check with your local customs office for more information about import regulations and potential charges before placing an international order.

8. Lost or Damaged Packages

While we make every effort to ensure your order arrives in perfect condition, sometimes packages can get lost or damaged during transit. If your order is lost or damaged, please contact our customer service team as soon as possible, and we will investigate the issue.

  • Lost Package: If your package is marked as “delivered” but you have not received it, please check with your neighbors or the local post office to confirm its location. If you are still unable to locate it, please contact us, and we will assist you in resolving the issue.

  • Damaged Package: If your order arrives damaged, please contact us within 7 days of delivery and provide photographic evidence of the damage. We will work with you to either replace the damaged item or offer a refund, depending on your preference and product availability.

9. Returns and Exchanges

Please refer to our Return and Exchange Policy for detailed instructions on how to return or exchange your items. If your order is eligible for a return or exchange, the shipping costs associated with returning the item will be your responsibility, unless the item is defective or damaged upon arrival.

10. Shipping Policy Changes

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page, and the "Effective Date" will be updated accordingly. It is your responsibility to review this policy periodically for any updates. Continued use of the site after changes have been made indicates your acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact us. Our customer service team is available to assist you with any inquiries.

Sheniko Customer Support
Email: support@sheniko.com
Phone: +8618520027757
Address: Room 207, No. 319 Zhongcheng Road, Tianhe District, Guangzhou, Guangdong Province, China.

By placing an order with Sheniko, you acknowledge that you have read and agreed to this Shipping Policy. Thank you for choosing Sheniko for your eyewear needs!