Refund Policy

Effective Date: January 1, 2025

At Sheniko, we strive to ensure that every customer is completely satisfied with their purchase. We understand that sometimes a product may not meet your expectations, and we are here to help you with our straightforward refund policy. Please read the following terms and conditions regarding refunds to ensure you are fully informed about how the process works.

1. Eligibility for Refunds

We want to ensure you are happy with your purchase, but certain conditions must be met in order for a refund to be processed:

  • Unused and Unworn Items: To be eligible for a refund, items must be in new, unused, and unworn condition. The product should not have been worn, altered, or damaged in any way.
  • Time Frame: You must request a refund within 30 days of receiving your order. Refunds requested after 30 days of delivery will not be accepted.
  • Original Packaging: All returns must include the original packaging, including tags, labels, and protective case (if applicable). Items returned without original packaging will not be eligible for a refund.

2. Non-Refundable Items

Some items are not eligible for a refund. These include:

  • Sale items or clearance items (unless faulty)
  • Custom orders or personalized items
  • Gift cards

If you are unsure whether an item is eligible for a refund, please contact our customer service team for clarification.

3. How to Request a Refund

If you meet the conditions outlined above and would like to request a refund, please follow these steps:

  1. Contact Customer Support: Email us at [insert email] with your order number, the product(s) you wish to return, and the reason for your return request. Our customer support team will guide you through the process and provide a return authorization if applicable.

  2. Return Authorization: After reviewing your request, we will provide you with return instructions. In some cases, a Return Authorization Number (RAN) will be issued. Please note that returns cannot be processed without this number.

  3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was shipped to you. We recommend using a tracked shipping service to ensure that your return is received. Sheniko is not responsible for any lost packages during the return process.

4. Processing Your Refund

Once we receive the returned item and confirm that it meets the eligibility requirements (unused, unworn, in original condition), we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Restocking Fee: In certain cases, we may apply a small restocking fee to cover the costs of inspecting and restocking returned items. This fee will be deducted from your refund.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, we apologize for the inconvenience. Please contact our customer support team immediately upon receipt of the damaged item, and we will resolve the issue promptly.

  • Evidence of Damage: To process a claim for a damaged item, please send us clear photographic evidence of the damage within 7 days of receiving the product.

  • Replacement or Refund: Once we assess the damage, we will offer either a replacement item (if available) or a full refund for the defective or damaged product. If the item is damaged during shipping, we will cover return shipping costs.

6. Exchanges

If you wish to exchange an item for a different style, size, or color, we recommend returning the original item for a refund and placing a new order for the replacement. Currently, we do not offer direct exchanges.

7. Late or Missing Refunds

If you’ve requested a refund and haven’t received it after the stated processing period, please first check your bank account or contact your payment provider. It may take additional time for your refund to be processed by your bank or credit card company.

If you’ve done this and still have not received your refund, please contact us at [insert email] for further assistance.

8. International Returns and Refunds

For international orders, the process remains the same. However, please note that Sheniko is not responsible for any customs duties, taxes, or import fees that may apply to your return. The return shipping cost will be at your expense unless the item is defective, damaged, or the wrong item was sent.

9. Refunds for Promotional Items or Discounts

If you have received a promotional item or discount, the refund will be processed as follows:

  • If the promotional item was free, the refund amount will be reduced by the value of the free item.
  • If the discount was applied to your order, the refund will reflect the discounted price.

10. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review this policy regularly to stay informed about our current refund terms.

11. Contact Us

If you have any questions regarding our refund policy or need assistance with a return or refund, please don’t hesitate to reach out to our customer service team.

  • Email: support@sheniko.com
  • Phone: +8618520027757
  • Address: Room 207, No. 319 Zhongcheng Road, Tianhe District, Guangzhou, Guangdong Province, China.

We are committed to providing excellent customer service and ensuring that your shopping experience with Sheniko is a positive one. Thank you for choosing us!

By purchasing from Sheniko, you acknowledge that you have read and agree to the terms of this Refund Policy.